The experience was quite pleasant. The members of staff who attended to our needs during our one week training were helpful and responsive to our needs.
Mariam, at the reception, was willing to assist and offer help upon request. The location of the hotel and the facilities were fantastic as well. All round pleasant experience
M274391****
家庭出遊
兩張大床房
入住於2025年06月
5.0
超讚
評價於:2025年06月05日
房間設施完備明亮
訪客用戶
商務出差
1張特大床 - 浴缸或淋浴
入住於2025年04月
3.0
評價於:2025年05月02日
This place smelled like mold, was humid, was dirty, and badly needs a complete remodel. It might have been nice in the early 1990s, but it is not now. The staff at the desk was nice, but everyone else, not so much. If I had to stay here again, I would find another place. It was not scary - it just was not nice.
訪客用戶
夫妻/情侶出遊
1張特大床 - 浴缸或淋浴
入住於2025年06月
3.7
評價於:2025年06月11日
Staff were gracious and helpful. Room is clean.
The room door has issues, hard to close and it's a struggle to open. The elevator is a problem. We lined up for 30 minutes to use one elevator.
訪客用戶
商務出差
1張特大床 - 浴缸或淋浴
入住於2025年09月
5.0
超讚
評價於:2025年09月08日
Everything was spectacular and will definitely be going to visit again. The front desk was very accommodating and very professional from the time I walked in and out!!!
訪客用戶
家庭出遊
特大床房(帶陽台)
入住於2025年08月
4.2
很好
評價於:2025年08月21日
It was great other than condensation from air conditioning on sliding door and patio which had green algae everywhere
DaLastShadow
商務出差
1張特大床 - 浴缸或淋浴
入住於2025年08月
5.0
超讚
評價於:2025年09月13日
주차장 별도금액 지불
갤러리아 인근 편의성
訪客用戶
家庭出遊
2張大床1臥室套房-客廳梳化床
入住於2024年06月
3.0
評價於:2024年06月29日
It was unkind.
No bodywash
So lucky just one night
訪客用戶
商務出差
特大床房(帶陽台)
入住於2024年07月
2.2
評價於:2024年07月17日
I booked this hotel for a business 訂房網站 on 07/15/24-07/16/24, and my experience was extremely disappointing.
The day before my arrival, I called to confirm my reservation and was put on hold for 30 minutes. The representative informed me their system was down and couldn't confirm my booking, promising a callback that never happened.
When I arrived, there was a huge line for check-in due to the ongoing system outage. I waited 2.5 hours for a room key. Staff were overwhelmed, and one gentleman found his room already occupied and was still waiting for a new room when I got my keys. I paid for one night but didn’t get access to my room until 10 PM. What did I pay for from 3 PM to 10 PM?
Once in my room, conditions were unacceptable. The Wi-Fi speed was 5 Mbps, cleanliness was subpar, and the AC wouldn’t turn off. Exhausted, I fell asleep immediately.
The next morning, the check-in chaos continued. This hotel’s service and management are severely lacking, and it doesn’t meet 4-star standards. I will not be returning and cannot recommend this place to anyone.
I am requesting customer service team to get in touch with me. I can only hope that at least customer service will work properly. I will update on how it goes.
Nikolai
The experience was quite pleasant. The members of staff who attended to our needs during our one week training were helpful and responsive to our needs.
Mariam, at the reception, was willing to assist and offer help upon request. The location of the hotel and the facilities were fantastic as well. All round pleasant experience
M274391****
家庭出遊 兩張大床房
入住於2025年06月
5.0
超讚
評價於:2025年06月05日
房間設施完備明亮
訪客用戶
商務出差 1張特大床 - 浴缸或淋浴
入住於2025年04月
3.0
評價於:2025年05月02日
This place smelled like mold, was humid, was dirty, and badly needs a complete remodel. It might have been nice in the early 1990s, but it is not now. The staff at the desk was nice, but everyone else, not so much. If I had to stay here again, I would find another place. It was not scary - it just was not nice.
訪客用戶
夫妻/情侶出遊 1張特大床 - 浴缸或淋浴
入住於2025年06月
3.7
評價於:2025年06月11日
Staff were gracious and helpful. Room is clean.
The room door has issues, hard to close and it's a struggle to open. The elevator is a problem. We lined up for 30 minutes to use one elevator.
訪客用戶
商務出差 1張特大床 - 浴缸或淋浴
入住於2025年09月
5.0
超讚
評價於:2025年09月08日
Everything was spectacular and will definitely be going to visit again. The front desk was very accommodating and very professional from the time I walked in and out!!!
訪客用戶
家庭出遊 特大床房(帶陽台)
入住於2025年08月
4.2
很好
評價於:2025年08月21日
It was great other than condensation from air conditioning on sliding door and patio which had green algae everywhere
DaLastShadow
商務出差 1張特大床 - 浴缸或淋浴
入住於2025年08月
5.0
超讚
評價於:2025年09月13日
주차장 별도금액 지불
갤러리아 인근 편의성
訪客用戶
家庭出遊 2張大床1臥室套房-客廳梳化床
入住於2024年06月
3.0
評價於:2024年06月29日
It was unkind.
No bodywash
So lucky just one night
訪客用戶
商務出差 特大床房(帶陽台)
入住於2024年07月
2.2
評價於:2024年07月17日
I booked this hotel for a business 訂房網站 on 07/15/24-07/16/24, and my experience was extremely disappointing.
The day before my arrival, I called to confirm my reservation and was put on hold for 30 minutes. The representative informed me their system was down and couldn't confirm my booking, promising a callback that never happened.
When I arrived, there was a huge line for check-in due to the ongoing system outage. I waited 2.5 hours for a room key. Staff were overwhelmed, and one gentleman found his room already occupied and was still waiting for a new room when I got my keys. I paid for one night but didn’t get access to my room until 10 PM. What did I pay for from 3 PM to 10 PM?
Once in my room, conditions were unacceptable. The Wi-Fi speed was 5 Mbps, cleanliness was subpar, and the AC wouldn’t turn off. Exhausted, I fell asleep immediately.
The next morning, the check-in chaos continued. This hotel’s service and management are severely lacking, and it doesn’t meet 4-star standards. I will not be returning and cannot recommend this place to anyone.
I am requesting customer service team to get in touch with me. I can only hope that at least customer service will work properly. I will update on how it goes.
Nikolai
休斯頓加勒里亞希爾頓逸林套房酒店
(DoubleTree by Hilton Hotel & Suites Houston by The Galleria)附近飯店推薦
Qiangdao
夫妻/情侶出遊
一臥室特大床套房
入住於2025年09月
訪客用戶
商務出差
1張特大床 - 浴缸或淋浴
入住於2024年12月
M274391****
家庭出遊
兩張大床房
入住於2025年06月
訪客用戶
商務出差
1張特大床 - 浴缸或淋浴
入住於2025年04月
訪客用戶
夫妻/情侶出遊
1張特大床 - 浴缸或淋浴
入住於2025年06月
訪客用戶
商務出差
1張特大床 - 浴缸或淋浴
入住於2025年09月
訪客用戶
家庭出遊
特大床房(帶陽台)
入住於2025年08月
DaLastShadow
商務出差
1張特大床 - 浴缸或淋浴
入住於2025年08月
訪客用戶
家庭出遊
2張大床1臥室套房-客廳梳化床
入住於2024年06月
訪客用戶
商務出差
特大床房(帶陽台)
入住於2024年07月
Qiangdao
夫妻/情侶出遊 一臥室特大床套房
入住於2025年09月
訪客用戶
商務出差 1張特大床 - 浴缸或淋浴
入住於2024年12月
M274391****
家庭出遊 兩張大床房
入住於2025年06月
訪客用戶
商務出差 1張特大床 - 浴缸或淋浴
入住於2025年04月
訪客用戶
夫妻/情侶出遊 1張特大床 - 浴缸或淋浴
入住於2025年06月
訪客用戶
商務出差 1張特大床 - 浴缸或淋浴
入住於2025年09月
訪客用戶
家庭出遊 特大床房(帶陽台)
入住於2025年08月
DaLastShadow
商務出差 1張特大床 - 浴缸或淋浴
入住於2025年08月
訪客用戶
家庭出遊 2張大床1臥室套房-客廳梳化床
入住於2024年06月
訪客用戶
商務出差 特大床房(帶陽台)
入住於2024年07月