The experience was quite pleasant. The members of staff who attended to our needs during our one week training were helpful and responsive to our needs.
Mariam, at the reception, was willing to assist and offer help upon request. The location of the hotel and the facilities were fantastic as well. All round pleasant experience
訪客用戶
家庭出遊
2張大床1臥室套房-客廳沙發床
入住於2024年06月
3.0
評價於:2024年06月29日
It was unkind.
No bodywash
So lucky just one night
Nikolai
商務出差
特大床房(帶陽台)
入住於2024年07月
2.2
評價於:2024年07月17日
I booked this hotel for a business 訂房網站 on 07/15/24-07/16/24, and my experience was extremely disappointing.
The day before my arrival, I called to confirm my reservation and was put on hold for 30 minutes. The representative informed me their system was down and couldn't confirm my booking, promising a callback that never happened.
When I arrived, there was a huge line for check-in due to the ongoing system outage. I waited 2.5 hours for a room key. Staff were overwhelmed, and one gentleman found his room already occupied and was still waiting for a new room when I got my keys. I paid for one night but didn’t get access to my room until 10 PM. What did I pay for from 3 PM to 10 PM?
Once in my room, conditions were unacceptable. The Wi-Fi speed was 5 Mbps, cleanliness was subpar, and the AC wouldn’t turn off. Exhausted, I fell asleep immediately.
The next morning, the check-in chaos continued. This hotel’s service and management are severely lacking, and it doesn’t meet 4-star standards. I will not be returning and cannot recommend this place to anyone.
I am requesting customer service team to get in touch with me. I can only hope that at least customer service will work properly. I will update on how it goes.
Nikolai
The experience was quite pleasant. The members of staff who attended to our needs during our one week training were helpful and responsive to our needs.
Mariam, at the reception, was willing to assist and offer help upon request. The location of the hotel and the facilities were fantastic as well. All round pleasant experience
訪客用戶
家庭出遊 2張大床1臥室套房-客廳沙發床
入住於2024年06月
3.0
評價於:2024年06月29日
It was unkind.
No bodywash
So lucky just one night
Nikolai
商務出差 特大床房(帶陽台)
入住於2024年07月
2.2
評價於:2024年07月17日
I booked this hotel for a business 訂房網站 on 07/15/24-07/16/24, and my experience was extremely disappointing.
The day before my arrival, I called to confirm my reservation and was put on hold for 30 minutes. The representative informed me their system was down and couldn't confirm my booking, promising a callback that never happened.
When I arrived, there was a huge line for check-in due to the ongoing system outage. I waited 2.5 hours for a room key. Staff were overwhelmed, and one gentleman found his room already occupied and was still waiting for a new room when I got my keys. I paid for one night but didn’t get access to my room until 10 PM. What did I pay for from 3 PM to 10 PM?
Once in my room, conditions were unacceptable. The Wi-Fi speed was 5 Mbps, cleanliness was subpar, and the AC wouldn’t turn off. Exhausted, I fell asleep immediately.
The next morning, the check-in chaos continued. This hotel’s service and management are severely lacking, and it doesn’t meet 4-star standards. I will not be returning and cannot recommend this place to anyone.
I am requesting customer service team to get in touch with me. I can only hope that at least customer service will work properly. I will update on how it goes.
Nikolai
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